This is the third central vacuum system I have had; very, very happy with Unit. Cleaned out dirt catcher last week. My only comment and dissatisfaction is with the hose; it constantly gets hard to manage must stop vacuuming and straighten hose as it gets tangled and twisted.

Response from Element - Hi Loretta, thank you so much for your review! Here are some tips to prevent your hose from tangling: Pull the hose straight out, as you would a garden hose, before vacuuming. Installing a hose sock and/or storing the hose properly on the hose rack should also ensure less kinking/tangling. I hope that helps!

Love this system but now that I’m older wish I could get a shorter hose to use. Local service rep never returned calls.

I like the convenience and ease of the system but found the instruction manual's guidance too minimal. More details on different tools usage and a FAQ or troubleshooting guide would provide the proper and maximum use of this system. I only was only provided a 11 page Owner's Manual for the Edge Electric Powerhead and nothing else in the box of tools---was I missing other guidance and use manuals?

Response from Element - Thank you for your review! You can find FAQ on our website as well as an accessory use guide. Links below:
Troubleshooting & FAQ
Accessory Use Guide

First time having a central vac, very glad I had it installed while the house was being built. Works great.

Replaced an old cental vacuum system about 4 years ago. This unit is much quieter than our old one.